Frequently Asked
Questions

Take Charge Mobile Platinum Access Membership $149.99/YR

  • One Emergency Roadside EV Charge (up to 15kWH) OR One Emergency Roadside Spare Tire Loaner Service – Included
  • No Same Day Service – Please allow 24 hours to process your membership
  • 7:00 AM – 10:00 PM Sun to Sun Coverage – Included
  • Priority Response vs. Non-Members – Included
  • Emergency EV Charge or Spare Tire Loaner Service Roll Over for one additional year if the service is not used in the current year – $99.99
Member Access to additional cost saving services
  • Additional Emergency Roadside Charge (up to 15 kWh)  $99.99 per incident
  • Additional Emergency Roadside Spare Tire Valet Service   $150 per incident
  • Access to overnight support – 10:00 PM – 7:00 AM Sun to Sun  $99.99 per incident

One Time Emergency Roadside EV Charge or Spare Tire Loaner Service $249.99

  • 7:00 AM – 10:00 PM – Sun to Sun
  • Up to 15 kWh

Non-EV Battery Jump  $149.99

  • 7:00 AM – 10:00 PM Sun to Sun
 
 

 

Spare Tire Loaner Service

Upon arrival, the field service technician will remove the flat tire and replace it with a TCM loaner spare wheel/tire. The field service technician will place the damaged wheel/tire in the customers vehicle. The customer will have 48 hours to replace their damaged tire and work with TCM to retrieve our spare wheel/tire. 

 

Spare Tire Valet Service – Members Only

Upon arrival, the field service technician will remove the flat tire and replace it with a TCM loaner spare wheel/tire. The field service technician will take the damaged wheel/tire to the nearest tire store to have the repair or replacement done by an authorized installer. The field service technician with work with the member to coordinate payment for the tire repair or replacement directly with the tire store. Once complete, the field service technician will return to the members vehicle to re-install the members wheel/tire and retrieve the TCM spare wheel/tire.

TCM field service technicians are trained on the manufacturer’s guidelines for proper charging to ensure safety for the subscriber as well as themselves. In addition to charging training, each TCM field service technician is trained on proper tire-changing procedures per manufacturer guidelines.

Take Charge Mobile currently services the Texas counties from Waco, though Austin to San Antonio along the I 35 corridor. Coming soon to Houston, DFW and the greater Miami area Sept. 2024!

Yes, we have Fleet charging solutions to meet most EV fleet needs. Contact TCM to discuss your needs and provide a solution.

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